Policies

Complaint Handling Policy

We Accept All Complaints

Hung Phat Laptop accepts all customer complaints related to the use of the company's services.

All Warranty Cases

For any warranty case, you are welcome to contact us to begin the warranty process.

Complaint Resolution Time

Complaints are resolved within a maximum of 03 (three) business days from the date we receive the customer's complaint. In cases of force majeure, the two parties will negotiate a resolution between themselves.