For the First 30 Days (hardware defects)
The product may be exchanged for an equivalent product or another product requested by the customer. If an equivalent product is no longer available, the customer will receive a refund of the purchase amount.
- Returns without a product exchange apply to defects involving RAM + HDD + battery + charger + keyboard + LCD dead pixels.
- Products returned or exchanged within the first 30 days must be in the same condition as when purchased, with no scratches, dents, or deformation. If the product shows signs of wear, it will be moved to warranty service if eligible.
For Products Under Warranty
The company will repair or replace damaged/defective components for products still under warranty with the company. We will refuse warranty service and will not be responsible for the product in the following cases:
- The device has been dropped, broken, rusted, or damaged due to natural disasters, electrical short circuits, explosions caused by the power source, or other causes.
- The customer has disassembled the device or attempted repairs without authorization, the device has no warranty seal or warranty card, or the warranty date on the card/seal has been altered or erased.
- Software issues caused by the user or by viruses.
- Warranty service does not apply if the customer interferes with the BIOS or the device has a BIOS password.
- LCD warranty service does not apply in cases of bruising, pressure marks, dust, or discoloration. For LCD dead pixels, warranty coverage follows each manufacturer's policy (typically 5-7 dead pixels close together).
- Within the first 30 days, customers may exchange the device for another one, with a 10% depreciation fee (for devices without defects).
- Customers may purchase an additional warranty package while the device is still under Hung Phat Laptop warranty at a cost of 200.000 VNĐ / 1 month.
- For devices whose warranty has expired: we will advise customers on replacement options or where to have the issue repaired. The company currently does not provide repair services, so we will not take back out-of-warranty devices to fix issues for customers.
- Installation and cleaning are provided free of charge throughout the customer's use of the device.
Hung Phat Laptop does not install unlicensed software and is not responsible for software licensing issues on your device.
