The First 30 Days After You Receive Your Laptop
Products with Manufacturer Defects
If the product you purchased develops a manufacturer defect within the first 30 days, Hung Phat Laptop will provide a 1-for-1 exchange for a new product in the same color and configuration you originally selected.
If the replacement product is out of stock, Hung Phat Laptop will arrange for you to exchange it for a different product of equivalent value to the defective one, or receive a 100% refund.
Non-Defective Products Returned or Exchanged by Customer Choice
If the product has no defects but you would like to return it or exchange it for a different product: Hung Phat will inspect the condition of the laptop and tell you directly the buyback value or the cost of switching to the new product.
Please note:
- Returned or exchanged products must keep 100% of their original appearance, with no scratches or dents anywhere on the device.
- Returned or exchanged products must include the full packaging and all related documents, and must meet the manufacturer's warranty conditions.
Products with User-Caused Damage
Returns and exchanges do not apply to products that:
- No longer retain 100% of their original condition, including devices with signs of heavy impact, dents, water damage…
- Do not meet the manufacturer's warranty conditions. In this case, Hung Phat will help forward the device to the warranty center, and the customer pays the repair fee.
Note:
- Other return or exchange fees (if any): Hung Phat will tell the customer directly what fee applies.
- When the warranty period begins:
- Purchased in person at the store: from the moment the laptop is successfully handed over.
- Purchased remotely: from the moment you successfully receive the laptop from the shipping carrier.
After the First 30 Days Until the Warranty Expires
Products with Manufacturer Defects
If the product develops a manufacturer defect after the first 30 days, Hung Phat will help send the laptop to an authorized warranty center for free repair.
Alternatively: if you would like to return the defective product, Hung Phat will inspect the condition of the laptop and tell you directly the buyback value of the product.
Please note:
- Returned or exchanged products must keep 100% of their original appearance, with no scratches or dents anywhere on the device.
- Returned or exchanged products must include the full packaging and all related documents, and must meet the manufacturer's warranty conditions.
Non-Defective Products Returned or Exchanged by Customer Choice
If the product has no defects but you would like to return it or exchange it for a different product: Hung Phat will inspect the condition of the laptop and tell you directly the buyback value or the cost of switching to the new product.
Products with User-Caused Damage
If the product is damaged by the user, Hung Phat does not offer returns or exchanges and only provides paid repair or component replacement.
