There are several reasons UltraViewer might fail to display your ID, including running an outdated version or a corrupted installation caused by the device shutting down unexpectedly during setup. Any of these can leave Ultraviewer unable to show an ID.
Below are a few fixes we have put together for you. Give them a try.
How to fix the ID issue in UltraViewer
Method 1: Update UltraViewer
New versions include fixes from the developer for older problems. To resolve the issue, uninstall the current version and reinstall the latest one, or simply update to the newest release. You can download the latest version of UltraViewer from the link below.
Method 2: Adjust UltraViewer's configuration
There are many reasons the ID may not appear when you launch UltraViewer. The simplest and most effective way to fix this is to update the software to the latest version.
Then select Configuration under Settings.
Under Connection Port, select Port 2112, and under Proxy Configuration, choose Connect directly to the internet, then click OK at the bottom. Next, restart UltraViewer and check whether your ID shows up again.
Method 3: Fix issues caused by antivirus software
Security and antivirus software installed on your computer can cause the ID to disappear in UltraViewer. This happens when the software treats UltraViewer as a threat and blocks its network connection, so no ID is displayed.
If you use AVG Internet Security, you will get a prompt asking you to allow the software to access the internet when you install UltraViewer, as shown below. To continue, click Allow. Note that you need to open AVG Internet Security directly to see this prompt, since the software does not display it on your screen.
If you use Avira, you will see a prompt like the one below. Click Allow to let UltraViewer connect to the internet.
Also, if you are running IP-spoofing or VPN software on your computer, turn it off and then restart UltraViewer. A virus-infected computer can also cause errors with UltraViewer, so run an antivirus scan on your machine and then restart UltraViewer.
Those are a few ways to fix the missing ID issue after installing UltraViewer. For the best results, turn off antivirus and firewall-bypass software while using UltraViewer, and always run the latest version of the software.
